Discuss leadership skills and situations common for managers and senior managers in CPA firms. Participants will be encouraged to examine and challenge their beliefs and approaches to managing and leading people. Review the coaching and development of staff in a post-pandemic work environment, including delegation for development, effective feedback, and managing virtual employees. Examine strategies to influence and lead others through effective communication in individual and group settings. Review the three levels of helping the firm grow and how to involve the entire team in expanding services to existing clients and generating referrals to new clients.