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Overview

8.0 Credits
ONLINE

Are you leaving easy sales and revenue opportunities? Most organizations are sitting on an untapped goldmine. This course will help you uncover sales in places you may not be looking with current, past, and future customers and clients.

Objectives

• Estimate how to increase your awareness of hidden sales opportunities
• Recall how to create innovative campaigns to win back lost customers/clients
• Identify how to improve customer retention measurably
• Distinguish how to improve your average transaction/sale amount
• Select data to find untapped revenue opportunities
• Recognize how to find the low hanging fruit in your sales process

 

Major Topics

• Marketing to current, past, and future clients
• How to spark innovative sales ideas
• Sales growth from current customers/clients
• Increasing customer/client retention
• How to win back lost customers
• The power and usefulness of KPls
• How to improve the customer experience

Prerequisite

None
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Very Important Information for Attendees:  
The Seminars will be delivered over the Zoom Webinar platform. Please download and install the Zoom client prior to the seminar. You can do so by navigating to https://zoom.us/support/download. Note that you can also download a version for your iOS powered devices from Apple's App Store and you can download a version for Android powered devices from Google Play. If desired, you can join a test meeting prior to the seminar to test your audio and get familiar with Zoom. To do so, visit https://support.zoom.us/hc/en-us/articles/115002262083. If you have not used Zoom before, we recommend you do this.

During the seminar, your instructor will present polling questions/attendance checks to you. These are required to verify your active participation in the courses you choose to attend. You must answer these to earn your CPE credits. Note that your answers need not be correct; instead, we only need to record that you attempted to answer. Therefore, when your instructor presents polling questions/attendance checks, please be sure to answer.