Quality is Free – But How Do We Measure the Cost?

Customers demand quality. We expect quality in what we do and in what we consume. In 1985, Philip Crosby told us that quality is free. We will examine Crosby's statement and look at the four aspects of the cost of quality – prevention, appraisal, internal failure, and external failure. What are the true costs associated with each of these elements? How do we determine the way in which each aspect can be measured? We will test the adage that an ounce of prevention is worth a pound of cure to see if this 16:1 relationship holds true. Quality matters, and we need to know how to evaluate the true cost of quality and the value.

Insurance – How to Manage Your Insurance Program

At its core, insurance is risk management. What insurance does the organization need? What types? What limits should we buy? How large a deductible should we accept? What is the difference between a deductible and a self-insured retention? What do I need to know about insurance contracts? What should I expect of my insurance broker? What coverage is available and what do I need to buy? This is specifically designed for any leader responsible for insurance and risk. The insurance function is critical to the ongoing viability of an organization. We will review a practical approach to managing insurance.

Effective Implementation of Enterprise Risk Management

Many have tried to implement ERM, and many have failed. This seminar will provide a route map of how to implement an effective ERM program without disrupting the organization by building ERM practices into everyday management and planning.

Experience preparing or reviewing accounting processes and reports. Experience preparing or reviewing financial performance reports. Experience working with internal clients or external clients and business leaders. Bring a laptop.