Upcoming Georgia Tax Center (GTC) Outage for Tax System Upgrade

January 25, 2021

 

ATLANTA-- On Friday, February 5, 2021, at 11:00 p.m. the Georgia Department of Revenue (DOR) will begin upgrading the state’s tax system to improve efficiency and reduce operational costs. Due to the scope of this project, the Georgia Tax Center (GTC) will be unavailable beginning Friday, February 5, 2021, at 11:00 p.m. EST until Wednesday, February 10, 2021, at 11:00 p.m. EST.

 

Beginning Friday, February 5, 2021, 11:00 p.m. ALL tax services (including GTC) will be unavailable, including:

·      All Payment Processing

·      Filing Returns

·      Refund Status

·      Tax Credit Pre-Approvals

 

What to Expect DURING the upgrade (Friday, February 5^th, 11:00 p.m. – Wednesday, February 10^th, 11:00 p.m.

·      Beginning February 5^th at 11:00 p.m., all tax services (including GTC) will be unavailable.

·      DOR offices and the Taxpayer Services Call Center will be open for general questions; however, staff will not be able to provide current account information until the upgrade is complete.

 

What to Expect AFTER the upgrade (Wednesday, February 10^th, 11:00 p.m.

·      No changes to the functionality of GTC.

·      After February 10^th, taxpayers will be able to conduct normal business using GTC online services.

·      Customers may experience temporary delays and longer than normal transaction times due to volume.

 

The Department will be fully operational and available to assist taxpayers on Thursday, February 11, 2021, at 8:00 a.m.