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Overview

4.0 Credits
ONLINE

Generational differences are increasingly causing conflict and frustration in many organizations. Learn about the generational differences and develop an appreciation for how valuable those differences can be. Identify the areas where differences are most evident and discover ways to deal with them, including giving and receiving feedback, managing performance expectations, and increasing organizational effectiveness, productivity and harmony.

Objectives

Upon completion of this course participants will be able to:

  •     Identify 5.5 generations in the workplace
  •     Understand what motivates each generations
  •     Recognize how these have shaped the generations and created noticeable differences
  •     Identify behaviors causing conflicts focusing on strengths and positivity
  •     Adapt your leadership style to fit the situation
  •     Develop practical techniques for working with multiple generations

    • Major Topics

  •     Focusing on Nature vs. Nurture: Why a generation is the way they are is a result of the nurture side of the equation
  •     How technology has played a part in shaping the youngest generations
  •     Communication styles in the workplace
  •     Identifying strengths and learning how to adapt your leadership style.

    • Designed For

    Leaders, managers, supervisors, administrators who work in a multi-generational environment.

    Prerequisite

    Experience in working with multiple generational teams
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