Overview

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Whether we like it or not, our communication skills are displayed in every interaction we have personally and professionally. Sometimes we're 'on,' and we feel like our message is being heard the way we intended and other times, we are 'off' and look back wishing we could hit the do-over button. Have you ever considered your usage of emotional intelligence (E.I.) as a deciding factor on whether you are successful or unsuccessful as a communicator? Believe it or not, high usage of E.I. skills such as self-regard, emotional expression, optimism and reality testing, to name a few, are keys to creating powerful interactions with others.

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