Firms pride themselves on providing excellent outcomes for their clients. With the move to advisory and the rise of technology and apps, you are making more of a difference than ever for your clients' continued success and growth. Cover the principles involved and benefits that accrue when a firm creates a top-notch experience for their clients at every touchpoint. Assess your own firm's current client experience level and leave with a practical action plan to help your firm step up to CX 2.0 in 2022 without breaking the bank or making any of your staff go crazy.